FAQ

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Elstar LED
Publisher:admin Date:2012-09-04 01:52:29

1) What are the best selling products in Elstar?
- tube
- panel lights
- LED strips
- spot and bulb
- controllers

 

2) What will be porducts Elstar develop for the next year?
Elstar is devoted to innovation in the lastest LED technlogy. We never stop researching new LED lights since the establishment. We keep the valued customers posted of newsletters on the development every week. You can get the news after subscribing in our mail list. 

 

3) What is the main market for Elstar?
We are selling more to EU and north America because the markets have high quality standard for LED products. The rate stands our turnover up to 70-80%. But other new markets are increasing demand of the new LED technology. We are also optimistic about the markets for other American and Asian regions.

 

4) What is Elstar lead time?
Usually we ship orders in 2 weeks. But it will take a little longer if with heavy burden of production task. It also takes more time with customized products.

 

5) Can Elstar do custom assembly or offer OEM product?
Elstar has gained a lot of experience on OEM assembly of LED strip lighting. The strips can have different size, layout, customer logos and labels. We also want to apply the experience to LED luminaires as we have good design and engineering team. Because we have our own CNC processing machines we can quickly work out prototype for LED fixtures, especially for LED bulbs and spots. We will strictly follow the principal that we won’t disclose or sell customer unique designs or jointly developed products to another third party.

 

6) Do you have warranty for products?
Yes, we have 2 and 5 years warranty for different kinds of products. During the period, if customers have the approval showing product quality issues and if certified by Elstar engineers, we would request customers to ship back the failure parts and replace new items with the transportation charged being paid by us.

 

7) Does Elstar design its products?
Yes, Elstar designs and assembles all the products we are selling. Our engineers have abundant knowledge of optics, electronics, mechanical and thermal management, as well as light control technology. Some of them have successful experience to design lighting products for world famous brands. Our basic principle to design internal driver and circuit is safety under EMC/UL list possibility and reliability.

 

8) How to buy Elstar products?
In most case we sell directly to customers worldwide, however we have already set up distribution partners in those countries. For the details please refer to "Contact Us". 
Customers in these countries can get Elstar products from the authorized distributors. In other countries and regions customers can directly contact Elstar sales team by writing to sales@elstar-led.com or make a call. We will respond with quick service maximum within 12 hours.

 
 

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